San Francisco’s group tours offer just about everything

Zachary Chouteau
October 21, 2011
A sampling of some top group tours around the city...

What if we start a revolution to change meetings?

Joan Eisenstodt
October 12, 2011
What if we demand experiential and experimental industry meetings? How would we change them? If we chose to "vote with our feet" and didn't attend and said that it was because nothing was new, would it make a difference? We could start a revolution!

Customer Service: “it’s too hard” and the moon’s not full: Or what happened to “service” & “customer” in the same breath?

Joan Eisenstodt
October 1, 2011
Are hotels sacrificing service for non-service amenities? What do customers expect? Will a blog on customer service improve service at one hotel and others?

Calgary’s cuisine tops the city’s list of surprises

Zachary Chouteau
September 23, 2011
<span style="line-height: 115%; font-size: 11pt;">I had the recent opportunity to visit Calgary for the first time, as part of a FAM trip by the good folks at Meetings Calgary, and came away pleasantly surprised</span>...

Who speaks for our industry, or is a muffin really worth $16?

Joan Eisenstodt
September 21, 2011
Who speaks for our industry? Who will defend meetings and those who plan them against criticism of $16 muffins? When will our profession - and that of our colleagues on the supplier side -&nbsp;be respected?


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