We’re all busy. The news is often painful to read, watch and/or listen to, but our work is so impacted by what’s in the news and the potential consequences that if we are not paying attention, we are negligent in our duties. It’s all part of life-long learning*, which many, after they secure degrees or any letters after their names, forget.
Here are five areas of conducting meetings that are impacted by what’s in the news and why you should pay attention. In the comments, add yours and your sources—newspapers (print or digital), periodicals and other media go-tos (including social).
1. Destination Selection and Use: The greatest buzz (groan ... I know!) is about the Zika virus, its origin, where and how it’s spreading, and what is being done to stop the spread of the virus. Airlines are issuing waivers to passengers and changing some employees’ schedules of those who are afraid of traveling to areas where Zika-carrying mosquitoes are prevalent. PCMA’s Convene had this to say about it.
Knowing what airlines are doing and the impact that may have on the accessibility of all destinations, especially second and third tier ones, matters to our selection and use of those destinations. Cleveland, that was for years a Continental hub and then a United hub, has cut back more nonstop flights to numerous destinations. One wonders what the impact will be on the Republican National Convention to be held in Cleveland this summer. Perhaps, if gas prices continue to be low(er), more will drive.
(I’m not saying don’t go; I’m saying be aware, informed, and plan for contingencies ... whether they are health related or otherwise).
2. Site Selection: Will our choices narrow because of the mergers noted in No. 3 below? Will you have the information you need about labor contracts? What about the impact of fire safety if you hadn’t read about the fire and investigation of a hotel in Las Vegas? Or if you had not read my blog about safety, you might not have asked about the presence of AEDs or other safety features. You might not know that many hotels are considering eliminating in-room phones (you've noticed how there are fewer in rooms now, right?), which may be a safety hazard or are considering using robots versus people to serve.
3. Hotel Contracts: IHG (InterContinental Hotels) merged with Kimpton; Fairmont and Raffles merged. From what these hotel CEOs say ... there will be more. What is the impact on contracts in place of these mergers and those upcoming? Or future contracts? Are you aware of who owns the hotels (the buildings) and who manages them as well as the brand on the door?
What are you following to keep up with all that may change and the impact on your contracts and contract negotiations? (On April 27 and August 31, I’ll do webinars for Meetings Today—the first on site selection; the latter on contracts for accommodations. You can also find past webinars at that link). Clearly the industry press is covering these mergers just as they are with the airlines. (After UA and Continental, American and US Airways, who will be next?) Follow the business press too. I subscribe to the print editions of Bloomberg Businessweek and Fortune, local business journals for cities to which clients are considering or taking meetings, hotel-related reading, Crain’s for various cities, and more. You can read online or in print. Just read!
And then there was this that should be a concern for all planners, Starwood employees, and individual hotel owners about what Starwood’s new CEO says about the safety of most Starwood brands under a Marriott merger.
4. Meeting “Stoppage” and Individual Cancellation Plans and Policies: If, because of a pending snow storm or other weather issue, the airlines start to cancel flights days in advance (follow Joe Brancatelli, @joesentme, on Twitter) ... or if because of the Zika virus people decide it is not safe to attend a meeting you’ve planned or one you plan to attend ... or if, like in Cleveland, an airline pulls flights and it’s no longer easy to get to and from the destination without multiple plane changes, a person says “enough” and wants to cancel attendance, what are your policies? What’s in your contracts with venues and vendors about stopping the meeting?
Is it force majeure if a storm hasn’t hit and you cancel a meeting? What about Zika which reports say is spreading, but like SARS, may not actually impact the meeting? All the things that could impact a meeting being stopped—by the venue or by weather or by an individual who just doesn’t want to schlep more than she’d planned—are impacted by what’s in the news. To not pay attention means to be caught off-guard or to make assumptions and we know what that does!
5. Liabilities and Meeting Risk: What if you had been, as part of your job, responsible to send people on an incentive cruise and they’d been on this ship? What if you book a group into a Zika-infested area and someone needs, for reasons unrelated to Zika, a blood transfusion? What must you consider when updating your risk and emergency plan for each meeting? What in that destination or facility might cause harm for which you must plan?
I know that there are those who think I overthink it but here’s what I know: to under-thinking and under-planning puts people, the meeting sponsor, and you at risk. And if you’d like the table of contents to a risk plan, go to the “Resources” section of my website or email me at FridaywithJoan@aol.com for a copy.
Another thing you might also like: if you don’t read, you wouldn’t know about the wearable chair, which seems a perfect thing for exhibitors at tradeshows, or that two songs in popular use finally settled a copyright case (Hint: one is sung at least once a year to or by most of us).
And an asterisk to the title: learning from lots of different sources enhances your life. You are able to start and continue conversations with almost anyone, enabling lots of opportunities; you gain insights about your life and you continue your education.
*In the February 8-14 issue of Bloomberg Businessweek, quoting Joseph Stiglitz, a Nobel-winning economist at Columbia. “He says societies need to emphasize life-long learning not just school.”
As with all of my blogs and commentary on this site, these views are my own and do not necessarily reflect the opinions of the Meetings Today and its parent company/publisher. Comment below or, if you’d like me to post anonymously for you (or as colleague Eli Gorin says, if you want to be “an anonylister” © Eli Gorin), write to me at FridaywithJoan@aol.com for me to post without your name. I’ll keep your comments in complete confidence.
Posted by Joan L. Eisenstodt
Follow Joan on Twitter: @joaneisenstodt
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