Hospitality lawyer, industry veteran and teacher Tyra Hilliard (www.tyrahilliard.com) advises planners and students to craft a basic contingency plan that will be tailored for each specific event, and suggests the following content:
a. Risk Assessment
b. Crisis Management Plan Sample Table of Contents
- Executive Summary
- Introduction and Policy Statement
- Meeting/Event Summary
- Staff Roles
- Emergency Response Procedures for Specific Types of Crisis
- Natural Disaster
- Human-Caused Occurrence
- Communication List
- Facility-Specific Emergency Information
- Incident Report
- Evacuation Location
- Media List