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The Basic Crisis Management Plan

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Hospitality lawyer, industry veteran and teacher Tyra Hilliard (www.tyrahilliard.com) advises planners and students to craft a basic contingency plan that will be tailored for each specific event, and suggests the following content:

a. Risk Assessment

b. Crisis Management Plan Sample Table of Contents

  • Executive Summary

  • Introduction and Policy Statement

  • Meeting/Event Summary

  • Staff Roles

  • Emergency Response Procedures for Specific Types of Crisis

  • Natural Disaster

  • Human-Caused Occurrence

  • Communication List

  • Facility-Specific Emergency Information

  • Incident Report

  • Evacuation Location

  • Media List