Customer dissatisfaction with airlines is at or nearing historic levels.
The discontinuation of routes, bankruptcies of carriers, rising fares, and the further deterioration of what is already considered a substandard level of service have conspired to put an exclamation point on the obvious: “I don’t want to fly!”
While the traveling public’s discontent certainly paints a study in frustration, we’ll all reach our destination in the end, right?
For meeting planners, however, this c’est la vie way of looking at things crashes into the bottom line of the meetings and events they manage.
What if the keynote speaker’s flight is canceled? What if a large portion of delegates gets slammed by a major flight cancelation incident?
We assigned veteran airline industry journalist Michael Milligan to assess the situation, and what he found doesn’t inspire a lot of confidence. Check out his report, before they charge you extra to take it with you on your next flight.
