The National BusinessTravel Association (NBTA) is filing comments with the U.S. Department of Transportation (DOT) advocating an improved framework of customer service requirements for purchasers of airline travel.
The NBTA position—outlined in response to a wide-ranging DOT proposal on “Enhancing Airline Customer Protections”—focuses on three major areas of protection for airline customers: expanding protections against lengthy tarmac delays; updating denied boarding compensation caps; and providing full transparency for the sale of airline ancillary products or fees.
According to a statement issued by the organization, NBTA supports most of the DOT proposals to expand the requirements put into place last year to protect against excessive tarmac delays by requiring most U.S. airlines to develop contingency plans for handling these most egregious delays. The proposed DOT rule would expand the contingency planning requirements to include foreign carriers, and to add small airports to those covered in the requirement.
