PSAV Presentation Services was named a finalist in the 5th Annual Stevie Awards for Sales & Customer Service, and is one of eight companies competing in the "Front-Line Customer Service Team of the Year" category.
Award winners will be announced at a gala awards banquet Feb. 21 at the Eden Roc Renaissance Hotel in Miami Beach, Fla.
"The Stevie Award has become one of the world's most coveted business honors highlighting a company's commitment to customer service," said Greg VanDyke, PSAV’s senior vice president of marketing. "We are delighted that the hard work and dedication of the PSAV front-line employees is being recognized by this distinguished group. We also are honored to be in the running with prestigious companies such as Capital One Financial Corp., Comcast, EMKAY, Mondial Assistance, SMART Technologies, Vertical Response and Wheels Inc., each well-known in their respective industries for their commitment to, and achievement in, customer care. We are very proud of our team and eagerly await the results later this month."
PSAV said that it has recently experienced its highest levels of customer satisfaction ratings, despite the recent downturn in the meetings industry, and has consistently achieved quarterly increases in overall customer satisfaction scores since July 2009 across several ranking attributes.
Van Dyke said the company’s front-line technicians are incented completely on customer satisfaction performance, not financial metrics, and are measured against 11 areas, ranging from initial contact to timely setup to friendly expertise, adding that PSAV developed an alert process that allows it to proactively reach out to customers who experienced any specific concern.
