Funky bar with cool outdoor area but basically that's it. Hotel was under renovation but booking did not mention this. Rooms are tiny, but that's not a surprise in NYC. When you arrive you won't get any assistance with bags, etc (even though I was with someone who is six months pregnant). Service is generally pretty surly on the front desk. We were receiving an important package (which I knew had arrived) and the girl on reception barely gave us the time of day. Because it wasn't on the system, there was no way it could be in the building. I asked her to call the mail room, which she did reluctantly, rolling her eyes and confirmed nothing arrived. I went down myself and found the package had been delivered and lying in a corner but no-one had made the effort to try to find it. Generally sums up the service - not a lot of effort.
The hotel is good, very well located with a nice staff. They have a rooftop with chairs and tables so you can appretiate the view, but it gets crowded. The rooms are too small and noisy, and they lack space for your clothes. The only think I got upset is that I paid $180/day, but they charged $220 saying that the difference was taxes... That wasn't explained in the beggining and when I asked the counter clerk he wasn't very polite. But the rest was ok.
It was in a great location and the check in staff was great. Small room but great price for location. Nobody spends time in a hotel room in NYC anyways. Room service was questionable because I heard room service at two in the morning and they tried to open my door at that time because I didn't put do not disturb sign up. A little unsettling when room service opens the door when you are sleeping.
