| Grand Traverse Resort and Spa |
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An emerging travel destination, Traverse City, Michigan, is gaining notoriety for a budding wine and microbrew culture in addition to its natural beauty along the coast of Lake Michigan. Nearby is one of the Midwest’s finest full-service resort destinations for golf, spa, and meetings — Grand Traverse Resort and Spa. The Resort’s nearly 600 rooms and 86,500 sq. ft. of indoor/outdoor function space, make it perfect for groups of up to 2,500 attendees. |
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How to Effectively Work With a Revenue Manager
Revenue managers work in tandem with the hotel’s sales department to ensure the best partnership possible is created between the property and a customer. While the sales department holds the primary responsibility to develop and maintain an understanding of a client’s needs, the revenue...
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Taking a Stand for People in Hospitality
If you follow the news at all, you probably heard the Arizona Legislature recently passed SB 1062 that would have allowed businesses in the state to discriminate against people who are Gay, Lesbian, Bisexual, or Transgender (LGBT) on the basis of the business owner's or....
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| March 13, 2014 |
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Neil Fiorito
Magnificent Mile Courtyard Marriott
Chicago, Illinois |
What service can you provide to groups that they normally might not receive?
The service that I provide to our guests at the Courtyard Marriott Magnificent Mile is “Neil’s News!” This weekly feature keeps you informed of Chicago’s events and restaurants. I’m Neil and I like to keep you up-to-date and happy.
What is an unusual request from a group you’ve had?
I’ve had many UNUSUAL requests, but the one that sticks out had to be the time a woman asked if she could have her friend take a picture of her getting a piggy-back ride on me. I’m thinking it had to be a scavenger hunt of some kind, but I didn't ask...
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