American Express Business Travel announced its interactive scorecard to measure travel program effectiveness.
Research surveying attitudes and actions companies took to curb travel and plan for the future was conducted in tandem with the initiative and the findings released in a new eXpert insights report: “Managing Travel in the New Normal.”
“Companies need to ask themselves: Did we cut travel in the right places and did we make the proper investments to support smart travel when [economic] recovery begins?” said Charles Petruccelli, president, American Express Global Travel Services.
Most respondents to the survey indicated they believe travel demand will come back in 2010, although not to prerecession levels any time soon. The report is the first formal survey of its kind to examine how companies have adapted their travel programs in response to the global recession and if their programs are optimized for when travel does pick up.
Anyone responsible for oversight or management of travel can use the scorecard available at www.americanexpress.com/newnormalquiz. A series of questions are asked related to travel, including demand management strategies, compliance practices, technology implementation and data integration.
