In response to the San Jose City Council’s decision to seek a replacement for Team San Jose (the city’s CVB) as the operator of the San Jose Convention Center, Team San Jose issued a statement defending its performance record and reassuring convention customers that business will continue as usual.
The statement is as follows:
Team San Jose is proud of its performance despite challenging economic times, and looks forward to continue generating fiscal and economic results. Since taking over management of the facilities six years ago, Team San Jose has increased revenue for San Jose by 90 percent and generated a customer service approval rating of 95 percent. The success of the model – an innovative partnership with hotels, labor, arts, and business that allows meeting planners to have one solution provider rather than going to multiple organizations to produce a meeting – is evident with an average of 97 percent of clients saying they’d return to San Jose.
On Tuesday, December 7, 2010, the San Jose City Council voted to begin a process to possibly create an RFP for the future operation of the convention center and cultural facilities after July of 2012. These sort of RFP discussions happen regularly in cities around the country, and are based on communities need to ensure a competitive process for services. If an RFP process occurs it would be for a contract beginning after July 2012. The City Council expects Team San Jose to compete in this process..
Should the City decide to move forward with an RFP, we welcome the opportunity to compete as we believe at the end of the day our model will prove to be the best option for San Jose. Our streamlined approach integrates the convention center, hotels and area attractions into a seamless experience so that any meeting—from a small seminar to the largest citywide—feels like they are operating within the destination as if they were in a single hotel property. The result: an exceptional experience only available in San Jose’s exceptional destination.
We want to reassure customers that business will proceed as usual and clients will continue to receive our award-winning service. All contracts and commitments will be honored. Clients are encouraged to inquire about Team San Jose’s various booking incentives, such as the recent short term booking offer that provides a great value.
