WOODLANDS, Texas
Taking customer satisfaction ratings to new heights has earned The Woodlands Waterway Marriott Hotel & Convention Center a prestigious honor.
The Woodlands hotel was honored May 15, 2014, as Marriott's Hotel of the Year for the Americas with accolades for customer satisfaction, associate engagement and leadership excellence. The hotel trumped other finalists including the Marco Island Marriott and the Grand Cayman Marriott Beach Resort.
When choosing the Houston area hotel for the award, Marriott noted:
- Staff raised the overall customer satisfaction excellence score by 3.9 percentage points over last year to 86.4 percent. The hotel is now No. 39 out of 330 full-service properties.
- The associate engagement score for the hotel, now 81 percent, was 4 percentage points higher than America's Engagement Score.
The accomplishments of individual staffers also propelled the Houston airport hotel into the spotlight. Over the last year:
- General Manager Fred Domenick was the Greater Houston Hotel Association's General Manager of the Year and received the Paul Harris Fellow Award for Community Service, considered the Rotary Club's highest honor.
- Revenue Leader Cindy Decker was awarded Revenue Leader of the Year for her outstanding performance.
- Area Sales Leader Sheron Jones received the President's Circle Award.
- Director of Event Management Mark McCaskey received the Rotary Club Vocational Service Award.
The Woodlands, TX, hotel features a covered sky bridge that connects directly to The Cynthia Woods Mitchell Pavilion, making it convenient for guests to attend concerts, performances and festivals at the outdoor venue with ease. Visitors will appreciate an array of services provided by Spa at the Waterway. From manicures and pedicures to waxing and facials, The Woodlands spa provides a peaceful retreat for all guests who need some extra pampering.
A sound night's sleep will be had by all when guests experience plush beds topped with down comforters, custom duvets, cotton-rich linens and plenty of down and feather pillows in spacious rooms. Coffeemakers, 37-inch LCD flat-screen TVs that are Web-enabled and high-speed Internet access are among the high-end amenities visitors have come to expect from The Woodlands hotel. Bath & Body Works aromatherapy products, upgraded showerheads and curved shower rods in spacious bathrooms are additional luxuries.
When it comes to quality dining options, The Woodlands Waterway hotel takes pride in Ristorante Tuscany, offering fine dining in a casual and contemporary setting. From made-to-order pizzas and cooked-to-perfection steaks to fresh pastas and seafood, there is something on the menu for everyone. The restaurant also features a full selection of domestic and imported beers as well as a complete list of red and white wines. An on-site Starbucks serves the famous coffeehouse's specialty drinks as well as pastries and other sundries.
About The Woodlands Waterway Marriott Hotel & Convention Center
The Woodlands Waterway Marriott Hotel & Convention Center at 1601 Lake Robbins Drive in The Woodlands, TX, is connected to The Cynthia Woods Mitchell Pavilion via a covered sky bridge and is adjacent to an abundance of retail shops, restaurants and entertainment venues. The hotel, which has earned an Energy Star designation from the U.S. Environmental Protection Agency, features 336 rooms and seven suites on 12 floors, two concierge levels and 27 meeting rooms with 70,000 square feet of flexible event space. The new lobby boasts an Italian restaurant, Starbucks and full-service spa. A fitness center, outdoor pool and whirlpool are among other amenities available.
