NEW YORK
Technology today influences every aspect of global commerce, and new research just released by American Express Meetings & Events explores some key ways emerging technologies are changing the meetings industry landscape.
The new report, titled “GREAT EXPECTATIONS: The Evolving Landscape of Technology in Meetings," reveals the similarities and gaps in attendee and planner expectations across three areas of technological advancement: virtual and hybrid meetings, social media and event apps.
Meeting Apps Considered Essential for Scheduling
Meeting apps have increased in popularity at large industry conferences and events as they provide the ability to deliver real-time information to attendees right at their fingertips. According to the research, 67 percent of meeting planners found event apps to be important, compared to 55 percent of attendees.
Communication and scheduling ranked among the most important features within a meeting app for both planners and attendees, and the ability to participate in games and contests was least important to both groups. Both attendees and planners cited having access to event schedules and session descriptions as key, and attendees explained that they often use meeting apps to schedule meetings with exhibitors and other attendees while on site.
Social Media Valued Higher by Planners than Attendees
The use of social media in the meeting and events space has grown exponentially in recent years, with meeting planners and attendees using social tools to communicate, obtain information and share feedback in real time.
The study revealed that social media is more vital to meeting planners than to attendees, however, with 43 percent of planners feeling social media capabilities are very important, while only 35 percent of attendees felt the same way.
And while creating social media buzz has become a significant part of the overall marketing strategy of meetings and events, having a meetings hashtag is more important to planners than to attendees with 41% of planners indicating it is extremely or very important.
Similarly, only 39 percent of attendees felt that posting and reading commentary or reviews about a meeting or event is very important, while 50 percent of planners felt that way.
Participating in games and contests via social media ranked low among both groups, with 54 percent of attendees and 41 percent of planners indicating that this feature was not important.
Interest in Virtual Meetings Rises, but In-Person Meetings Still Preferred
The surveyed attendees and planners cited a wide variety of reasons as to why they attend virtual meetings and events, but both strongly agreed that in-person attendance continues to provide the best overall experience.
Of those surveyed, 74 percent of attendees and 85 percent of planners believe that in-person meetings offer greater value because they enable more opportunities for social interaction. While the number of virtual meetings offered and attended continues to grow, meeting organizers and technology providers still need to work on the overall experience.
47 percent of attendees and 49 percent of planners agree that it’s difficult to participate when attending virtually and 68 percent of planners feel virtual attendees are too easily distracted.
That being said, the study showed that attendees are looking for more opportunities to attend meetings and events virtually: 63 percent of attendees agreed they would attend more meetings and events virtually if the option were available, while only 17 percent disagreed.
However, planners don’t seem to realize: 48 percent of the planners surveyed did not agree that attendees would attend more meetings and events virtually if the option were available.
Moreover, 45 percent of attendees believed virtual attendance should be available for all meetings and events, while only 35 percent of planners agreed. Interactive features such as surveys, real-time Q&A and other techniques used in meetings can help keep virtual attendees engaged, making the time and cost invested worthwhile.
Methodology
American Express Meetings & Events surveyed 336 meeting planners and 161 meeting and event attendees in the first half of 2014. The survey was fielded globally, however respondents were primarily based in North America. Planners were required to have planned at least four meetings with more than 20 attendees in the past 12 months, including at least one virtual or hybrid meeting. Attendees were required to have attended at least three meetings or events with 20 or more attendees in the past 12 months, including at least one virtual or hybrid meeting.
