Four Seasons Hotels and Resorts announced the launch of its mobile app, which offers comparable services to other existing hotel apps, along with a few new tricks.
“Developed based on guest insights and extensive testing, the Four Seasons App is user-friendly and feature-rich, with the services guests have told us they most desire, such as checking in and out with ease," says Allen Smith, President and CEO, Four Seasons Hotels and Resorts.
Four Seasons says its guests arrive with the latest technology already in hand, and the Four Seasons App integrates the services and local expertise every hotel offers in a format that is fully customizable.
Functions and features of the new Four Seasons App include:
- Ability to make and manage reservations in multiple locations at once.
- Efficient, wait-free check-in and check-out, including the opportunity to book luggage pickup and airport transfers.
- Options to customise one’s stay with special requests such as extra pillows, forgot-to-pack toiletries or baby gear; and turndown services when guests want them.
- Ready-when-you-are room service orders, plus easy-to-book restaurant and spa reservations, tee times and more.
- Local recommendations for exploring individual destinations, thoughtfully curated into “moods” including dining, shopping, cultural pursuits and more – plus hundreds of very personal recommendations from expert Four Seasons hotel concierges.
- Built-in geo location service offers in-language maps with time/distance indicators to help to plan out dining, attractions and shopping activities; a save-and-share feature helps with itinerary planning.
As with all Four Seasons programs, internal training has been critical. The Four Seasons App brings together many traditional in-house departments for the first time, and the company has developed new workflow software and other internal systems to ensure a completely seamless experience for guests, allowing them to choose when and how they interact with Four Seasons employees. Every hotel will continue to enhance their local recommendations section to reflect the latest insider tips and must-not-miss destination highlights.
More Four Seasons App Options
In the coming months, the Four Seasons App will be released in Simplified Chinese, and a special version tailored to the preferences of Chinese travelers will be issued by the end of the year. Four Seasons also has plans to provide the app in additional languages down the road, starting with Arabic.
The Four Seasons App connects anyone, anywhere with every Four Seasons hotel in destinations all over the world, simply by downloading from Google Play, the Apple iTunes Store or the Amazon App Store.
