Hotels/Resorts

Omni's Big Brand and Customer Experience Refresh, With Dan Surette

Dan Surette, chief sales officer for Omni Hotels & Resorts, explains how the privately owned hotel company is placing a premium on the customer by working with global experience transformation company Materials Plus on a $1 million project to create two signature employee training programs that focus on personalization.

Marriott Bonvoy's Renaissance Debut in Portugal and More Global Property News

Marriott Bonvoy’s Renaissance Hotels brand made its debut in Portugal with the opening of Renaissance Porto Lapa Hotel, located in Lapa, one of the most historic neighborhoods in Porto. The new hotel offers an urban getaway situated near the iconic Lapa Church and city landmarks like Casa da Música and Clérigos Tower.